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How Can Social Media Impact the Patient Experience?

Mark Behl’s latest post

Social media is a vital part of any business’ operation. For medical practices, though, it plays an important role. Social media can have a huge impact on the patient experience, giving patients new avenues of interaction with physicians and helping to set the tone for future visits.

Setting Patient Expectations

Visiting a new doctor can be daunting. Without prior experience with the individual, a patient can have a hard time setting his or her expectations. A good social media presence, however, can help a patient learn a great deal about the person or people who will be treated him or her. Social media sets expectations and allows patients to become more comfortable before coming in for treatment.

Putting Minds at Ease

Looking at social media often means looking at more than just the physician or practice. When a patient can see that others have gone through the same problems and have been helped by the same people, they can have their minds put at ease. While anonymous internet reviews can help patients narrow down their choice of doctors, having access to a social media account can help patients put real faces on those who help and how have received help.

Maintaining a Sense of Community

In an increasingly isolated age, it’s nice to have some kind of connection to those who care for you. While the era of house calls is long since over, having the ability to see a practice’s social media helps to connect the broader community with the practice. This, in turn, helps the patient to feel like they are working with another part of the community, a group of people who care about the same things they do and who want the best for them.

Providing a Point of Contact

Social media by its very nature is a process that invites crowd participation. For patients, a good social media presence can represent a point of contact outside of the office that provides an alternative method of staying in touch with the physician. While certainly not an alternative to contacting an office directly, the existence of a social media outlet provides patients with a unique chance to interact with caregivers and staff and solve problems outside of the normal patient-facility dynamic.

Social media is an important tool for any doctor or practice. Whether the goal is to help patients feel more comfortable or to better engage with the community, social media is a vital addition to a practice’s engagement plan. As further tools are developed online, social media will become an ever-more important part of medicine.

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USDA Gives Renown Health Funds for Telemedicine

The USDA recently announced that it would grant more than 1.3 million to fund three telecommunications projects across the state of Nevada. I’m pleased to announce that Renown Health received nearly $440,000 to assist with our TeleHealth program. Alongside Renown Health, both the Nevada System of Higher Education and the Elko County School District received funds from the USDA.

Nevada is a big state and people live all over it. Some these people live nearby major medical centers, but those who live in more remote areas may find that getting to a major medical center costs them time and resources that they simply do not have. Renown’s TeleHealth program provides acute and ambulatory healthcare services to a number of rural healthcare communities in both Nevada and California…

For the full blog, got to MarkBehl.org

Partnering with 23andMe for a Population Health Initiative

Renown Health’s recent partnership with 23andMe and the Desert Research Institute has been an astounding success. Just little over a month ago we announced the program which offered free personalized health and ancestry information to over 5,000 Northern Nevadans. We expected it would take two days to get that many people to sign up. You can imagine our surprise when the day after the launch of the event, all 5,000 slots has been filled up! So we decided to open up another 5,000 slots, which filled almost equally as fast.

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Some reasons to which the success of this event could be owed would be the cost (it’s one hundred percent free for participants), the perks of genetic analysis (it’s something that many people are curious about, but would not think of paying for), and the simplicity of our system (all that is required is that participants show up, watch an informational video about the project, sign some forms, and spit into a tube). There’s also the additional incentive of knowing that those who participate are contributing to the overall benefit of the Nevada community.

For the full blog, go to MarkBehl.net

USDA Gives Renown Health Funds for Telemedicine

Mark Behl’s latest post

The USDA recently announced that it would grant more than 1.3 million to fund three telecommunications projects across the state of Nevada. I’m pleased to announce that Renown Health received nearly $440,000 to assist with our TeleHealth program. Alongside Renown Health, both the Nevada System of Higher Education and the Elko County School District received funds from the USDA.

Nevada is a big state and people live all over it. Some these people live nearby major medical centers, but those who live in more remote areas may find that getting to a major medical center costs them time and resources that they simply do not have. Renown’s TeleHealth program provides acute and ambulatory healthcare services to a number of rural healthcare communities in both Nevada and California. With these additional funds, we will be able to assist over 21 rural communities. Additionally, we will be able to connect patients, families, and caregivers with area emergency and elective healthcare services in eight counties throughout Nevada and three counties throughout California.

via Renown Health

TeleHealth has a number of different facets to it. Virtual Visits allow patients to see a provider using a mobile device or computer. Hospital Telemedicine allows doctors to hold immediate, virtual consultations with other medical professionals to help diagnose conditions and come up with the most effective treatment plan. Speciality Care allows you and your healthcare provider to hold interactive discussions with specialist for a collaborative diagnosis and treatment plan. Telestroke puts remote doctors in contact with Renown neurologists for quick evaluations. Additionally there are Wellness Classes and Support Groups to help patients stay health and Patient Health Monitoring, which helps physicians keep tabs on a patient’s health information to reduce readmission.

In many ways, Telehealth is an extension of our work with community partners. Just as we have partnered with 23andMe and the Desert Research Institute to initiate a landmark population health initiative, so are we reaching out to a number of healthcare providers across Reno to see how we can bring our technology and expertise to them. More and more people have quality healthcare within reaching distance. But there are still many who do not. TeleHealth and other telemedicine programs help to bring care to the patient. The future of healthcare is the future of patient experience.

Mark Behl

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MACRA: The Road Map to the Future of Healthcare

One date marked on the calendar of many individuals at the management level of health organizations is January 1, 2017. To some 2017 is being viewed as a “year of reckoning“.  Although this sounds ominous, most negative effects on health organizations can be easily avoided as long as providers are prepared for MACRA. Since 2015, MACRA has been slowly integrated into the operations of medial organizations across the country. In 2017, the performance of medical organizations that qualify as MIPS will be tracked and these results will determine how providers are paid in 2019.

This may sound a bit confusing. It sounds like money’s on the line. It sounds like big changes are coming. But what exactly does MACRA mean and what exactly is a MIPS? To answer these questions I’ve put together a brief starter guide to MACRA and what it means for the healthcare industry.

What is MACRA?

In a nutshell, MACRA is new set of rules and regulations that will reshape the way that medical organizations receive government funding, handle Medicare, and ultimately function.

For the full blog, go to MarkBehl.net

Giving Options Beyond ER

Mark Behl’s latest post

I’m very pleased to announce that Renown Health has recently teamed up with the Regional Emergency Medical Services Authority (REMSA) to help cut back on unnecessary visits to the emergency room. Over the years we’ve seen a lot of people come into ER that could have been treated in urgent care or with a visit to a primary care physician. The general result of this has been to bog down ER services. The solution? To bring medicine to the people. The method? Community Paramedicine.
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You can learn more about this recent initiative by listening to an interview on KUNR.

Mark Behl

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QLess Webinar and Improving Patient Experience

Mark Behl’s latest post

Renown Health partners with several companies to help us provide the best heatlthcare possible. One of those companies, QLess, offers a novel way of leveraging technology to reduce the amount of time that patients have to spend waiting around. QLess utilizes an online check-in feature that allows patients to check-in at a hospital before they even arrive. After using their services for a few months, I have to say that I’m completely blown away with the results. When QLess asked me if I wanted to share my experience with their service on a webinar, it was a no-brainer.

Feel free to give this QLess Healthcare Webinar a listen to. It’s 100% free.

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